By Scott Meacham
Copyright © 2017, The Oklahoma Publishing Company
“Transform the way guests connect.” That headline from the Monscierge homepage says it all.
There’s also a video on the site, and hoteliers who want even more proof can fly into Oklahoma City and go through Monscierge’s Hospitality Experience Center to enjoy first-hand the impact that Monscierge’s integrated hospitality tools can have on the guest experience in a hotel.
“We’ve had many of the world’s largest hospitality brands visit the experience center over the past few months,” said Kacey Butcher, Monscierge executive vice president of operations. “Visitors can interact with every digital touchpoint, meet our team, and test future innovations we are experimenting with as it pertains to interactive tools for hoteliers.”
The floor plan at Monscierge showcases digital door keys, check in/out, guest recognition, digital signage, guest to staff and staff to staff communication, and highlights how all touch points are controllable from one access point, the Monscierge CMS.
“Everything displayed in our experience center is currently available to hotels around the world,” Butcher said. “We recently hosted a client who previously implemented a few of our solutions for their brand. Before leaving their tour at the center, they made plans for scheduling implementation of the entire platform.”
Monscierge gives hotels the tools to make their guests feel connected, welcomed, and at home, before, during, and after their stay. Continuous communications—management to staff, staff to staff, and staff to guests—gives guests what they want—from towels or robes, to pillows, to a car ready at the curb.
With Twitter, Facebook, and the rest of social media, the impact of every one-on-one guest interaction is exponentially large.
Throughout 2016, Monscierge won key contracts with global hotel chains. About 1,500 hotels around the world use Monscierge; the company has contracts for thousands more over the next few months. Monscierge provides tools that can serve diverse properties, from budget locations to seven-star hotels.
Investing heavily in architecture and software to create products with features that hotels want and developing strategic partnerships (with Apple, Intel, Cornell University, and Microsoft to name a few) are cornerstones of Monscierge’s strategy.
An invitation from Apple, to participate in a worldwide collaborative to accelerate solutions to the hospitality industry, produced an exciting development last year. Apple selected Monscierge to become an Apple Business Solutions provider, authorizing Monscierge to sell Apple hardware solutions to hotels.
Monscierge’s goal is to help hotels make guests feel like they are the only guest at a 700-room property. Customizing and catering that experience to every type of individual is the dream of the hotel industry.
This Oklahoma business is helping make that dream come true for hotels all over the world.
Scott Meacham is president and CEO of i2E Inc., a nonprofit corporation that mentors many of the state’s technology-based startup companies. i2E receives state support from the Oklahoma Center for the Advancement of Science and Technology and is an integral part of Oklahoma’s Innovation Model. Contact Meacham at i2E_Comments@i2E.org.