December 4, 2012
Contact: Heather Griswold
(405) 815-5295, (405) 412-5990
or email at email@example.com
INTEGRIS Health, Video Gaming Technologies and OU Medicine to Receive 2012 Awards
OKLAHOMA CITY – Three Oklahoma organizations will receive awards from the Oklahoma Quality Foundation at an awards luncheon in conjunction with the Sharing of Best Practices Conference, Dec. 6, 11:30 a.m. at Oklahoma City’s Devon Energy Center.
Oklahoma Quality Award for Achievement winners include INTEGRIS Health, Oklahoma City, and Video Gaming Technologies, Tulsa. OU Medicine, Oklahoma City, will receive the Oklahoma Quality Award for Commitment.
The Oklahoma Quality Foundation sponsors the conference and administers the Quality Award program, which focuses on organizational self-assessment and self-improvement, designed to make companies and organizations more competitive in the marketplace.
Affiliated with the Malcolm Baldrige National Quality Award, Oklahoma’s Quality Award program is regarded as one of the most rigorous Baldrige programs in the country. The only way an Oklahoma company can apply for a Baldrige Award is to win Oklahoma’s highest recognition, the Quality Award for Excellence.
Heather Griswold, executive director of the Quality Foundation, said the awards program is an important resource for Oklahoma companies and helps strengthen the state’s economy.
“Economic development is about creating jobs. Our Quality Award winners include formidable organizations from business, health care and education, and they credit the Quality process with helping them become stronger and more competitive,” Griswold said. “Quality organizations create quality jobs, and these have created thousands of jobs in Oklahoma.”
The program helps both for-profit businesses and not-for-profit organizations identify strengths and opportunities for improvements, and helps them consider processes that will increase efficiency, engage employees, examine strategic goals and improve customer relationships and sales.
The program has three tiers — Commitment, Achievement and Excellence. Organizations are encouraged, but not required, to begin at the Commitment Level, Griswold said. The program is based on the nationally recognized Malcolm Baldrige Criteria for Performance Excellence.
About the Recipients:
INTEGRIS Health, Oklahoma City, Achievement Award
INTEGRIS Health is the state’s largest Oklahoma-owned health care corporation and one of the state’s largest private employers (about 8,500 employees statewide), with 16 hospitals, rehabilitation centers, physician clinics, mental health facilities, fitness centers, independent living centers and home health agencies throughout much of the state. Six out of every 10 Oklahomans live within 30 miles of an INTEGRIS health care provider. Corporate headquarters are located on the campus of INTEGRIS Baptist Medical Center in Oklahoma City. It is a not-for-profit corporation governed by a 15-member board of directors made up of business, medical and community leaders from across the state. INTEGRIS is managed by President & CEO Bruce Lawrence with assistance by an executive management team in areas including: facility operations, physician services, administration, finance, strategy and innovation.
Susan Dragoo and JoAnn Henry are two of the organization’s performance excellence leaders whose role is to shepherd the quality journey around the Baldrige criteria. INTEGRIS received the Quality Award for Commitment in 2000 for INTEGRIS Bass (Enid) and in 2001 for INTEGRIS Baptist and INTEGRIS Southwest, both in Oklahoma City. In 2009 INTEGRIS Health received a system wide Quality Award for Achievement. This year, in addition to the Award for Achievement, INTEGRIS Health will receive Best Practices Awards for Lean Health Care, Clinical Outcomes and Safety.
“The INTEGRIS strategy focuses on excellence in clinical, operational, service and team,” Dragoo said. “We are always seeking to take quality to the next level. For us, it’s very much a journey. This is not about winning an award, it’s a process that allows us to look at how much we’ve achieved when compared to Quality criteria in the areas of integration, process management and results. The process itself has a significant impact on the organization and our ability to use the criteria as a global assessment of how we are performing as an organization.”
Much of INTEGRIS Health’s Quality work has been in the areas of centralization and consistency, recognizing the need for greater standardization to drive consistency and internal comparability. “The quality journey has increased our focus on measuring effectiveness,” Henry said. “It has allowed us to ensure our measurement processes are consistent system wide so we can benchmark against Quality criteria and the best practices of Baldrige institutions.”
Lawrence said the Quality Awards programs are an invaluable resource for Oklahoma businesses, non-profits, health care and educational institutions. “Even though INTEGRIS is already a high-performing organization, the ability to measure our system against other high performing organizations, both in business and health care, allows us to chart a course based on the highest standards. Our leaders are fully engaged in this process. They understand the criteria and have implemented systems to embed quality into all areas of the work we do,” he said. “This Quality Award does not mark an end point for INTEGRIS. We fully intend to continue working with the Oklahoma Quality Foundation, to continue learning, improving and building on the success we already enjoy.”
Video Gaming Technologies, Tulsa, Achievement Award
Video Gaming Technologies started 20 years ago in Tennessee and opened in Oklahoma in 2001. It employs more than 300 people in Oklahoma, more than half its workforce. The remainder is located in seven other states. VGT manufactures and maintains class II and class III electronic gaming machines for casinos. The Oklahoma operation is responsible for manufacturing, marketing and field service. It has more than 19,000 machines in Oklahoma alone. In 2005, VGT was listed #1 on the INC 500 list, the magazine’s annual list of the country’s fastest growing private companies.
VGT was founded in 1991 to provide players with a superior video gaming experience. The owner sold his prior amusement game machine business to finance the initial research and development at VGT.
VGT’s main product offerings are a variety of electronic gaming machines for casinos and the customer field service required to install and keep the machines in proper operating condition.
Products include Class II video and mechanical products and Class III Gaming products.
The company operates on a revenue sharing business model, which is unique to the Class II gaming industry. VGT recently entered the Class III market, where the business model is to sell the machines. VGT takes pride in maintaining a high level of service support for its Player Terminals. Since the company has only one product in many configurations, it is very important to keep the machines in like-new condition, which keeps customers satisfied and maintains organizational success.
VGT’s major facilities are in Tennessee, Oklahoma, and Nevada. The Franklin, Tenn., office is the headquarters and takes care of administrative, legal, financial, compliance licensing and executive duties. Game software development and hardware engineering development is managed in the Franklin location. Player Terminals are manufactured, tested and distributed from the Tulsa, Okla., facility. VGT’s game design studio is located in Reno, Nev.
VGT’s “Engage in Excellence” campaign is not just a vision of leadership, but a commitment for all associates to own this pursuit of “Excellence and Continuous Improvement in all We Do.”
Whether by luck or tenacious hard work, in ten years VGT has succeeded in becoming the largest Class II gaming manufacturer in the world and the largest vendor supporting Native American Casinos in Oklahoma.
To excel to the next level as the largest Gaming Manufacturer, VGT realized it had to learn to incorporate excellence in all aspects of its business. More than two years ago, the company’s senior management was tasked to define the system or systems to guide it in the excellence journey. So, for the past several years, VGT has launched the journey utilizing Malcolm Baldrige criteria as its guide for excellence and continuous improvement.
“Only through continuous improvement and our pursuit of excellence will VGT reach its goal of being the employer of choice for our associates, the benchmark for exciting and innovative products for our customers and a respected corporate leader in the communities where we live,” said Jon Yarbrough, CEO of VGT.
In addition to the Achievement Award, VGT will receive a Best Practices Award in Measurement Agility.
OU Medicine, Oklahoma City, Commitment Award
OU Medicine is the collective brand for OU Medical Center, OU Physicians and the University of Oklahoma College of Medicine. Headquartered at the Oklahoma Health Center campus near downtown Oklahoma City, OU Medicine is the state’s largest academic medical complex.
Among other things, it provides health care, conducts medical research and educates the physicians of tomorrow.
OU Medical Center is a comprehensive, full-service tertiary care hospital that is home to the state’s only level one trauma center and The Children’s Hospital, Oklahoma’s most comprehensive pediatric facility. Members of OU Physicians, the state’s largest physicians group, provide care at the hospital facilities and at OU Physicians clinics in Oklahoma City and across the state. The practice includes almost every adult and child specialty, and some of its physicians have pioneered treatments or procedures that are world-firsts.
OU Medicine’s mission is leading health care with a vision to be the premiere enterprise for advancing health care, medical education and research for the community, state and region.
OU Medicine is a public-private partnership between the Health Corporation of America (HCA), which operates OU Medical Center, The Children’s Hospital and OU Medical Center Edmond, and the state of Oklahoma, which administers the University of Oklahoma and its satellites, including OU Physicians and the OU College of Medicine.
With distinct and different leadership structures in its public-private member organizations, OU Medicine has had to align operations to deliver care and services more efficiently and effectively. Starting with the Excel program in 2007, it has implemented a number of performance initiatives focusing on quality, safety and the overall patient experience. Among other things, those efforts have helped improve the delivery of health care services and boost patient satisfaction scores.
To further enhance alignment and performance, OU Medicine last year began implementing the Baldrige framework of best practices with a continued emphasis on quality, safety and the patient experience. As a result of that work, the public-private organizations that comprise OU Medicine are better aligned and moving forward to take performance to an even higher level.
“OU Medicine is dedicated to improving health care delivery from top to bottom, placing a high priority on creating a positive patient and family experience,” said Brian Maddy, chief executive officer of OU Physicians. “We took this path not to win an award, but to improve our organization and better respond to the needs of our patients. Because of the best practices we have implemented, our patients receive the highest-quality care and best-possible customer service. We are proud of the work we do at OU Medicine and are honored to be recognized by the Oklahoma Quality Foundation.”
“Providing quality health care is a complicated and critical service for our community. It requires a tremendous amount of coordination and resource management,” said Cole Eslyn, chief executive officer of OU Medical Center. “Jointly concentrating on this quality award has helped us focus our attention, resources and staff on the essential processes that matter the most to a quality outcomes for our patients and their families. We look forward to continuing this journey and taking it to the highest level”
This is the first year that OU Medicine has taken part in the Oklahoma Quality Award process. The group will receive a Best Practices Award in Patient Satisfaction.