Contact: Heather Griswold, Executive Director
405-815-5295 (office) or heather@oklahomaquality.com
FOR IMMEDIATE RELEASE
Oklahoma Quality Foundation and OU Medicine to host Sharing of Best Practices Series Session
A forum for sharing ideas to help businesses and organizations reach their maximum performance potential
OKLAHOMA CITY – Oklahoma health and business leaders will join the Oklahoma Quality Foundation and OU Medicine to learn best practices in customer care from Priscilla Nuwash, President of the Performance Excellence Center at University of Colorado Health of Fort Collins, Colorado. Ms. Nuwash will give a dynamic presentation, “Engaging your Workforce for High Performance in Customer Care.” Attaining a vision to provide world-class customer care requires an engaged workforce. Learn the approaches University of Colorado Health, formerly Poudre Valley Health System (2008 Malcolm Baldrige National Quality Award Recipient), uses to build a culture that engages the workforce and results in high customer and employee satisfaction. Learn how to initiate approaches that engage your workforce.
Time: 11:30am – 1:00pm (check in starting at 11am)
Date: Wednesday, January 23rd
Place: OU Medical Center’s Samis Education Center, 1200 Children’s Avenue (73104)
*Off-campus guests need to park on the top level of the Children’s Hospital garage in the Event Parking Lot. The event gates will be lifted from 11am-11:45am.
Ms. Nuwash served in numerous management capacities including Director of Quality Improvement, the department assigned to operationalize the Baldrige Criteria for Performance Excellence. During her tenure in that role, Poudre Valley Health System received four Baldrige site visits, became the only two-time recipient of the Colorado Performance Excellence Peak Award, and received the 2008 Malcolm Baldrige National Quality Award for Health Care.
For more information about the session or to register online, visit www.oklahomaquality.com/upcoming-events, or contact the Oklahoma Quality Foundation at 405-815-5295 or email heather@oklahomaquality.com. Thank you to the Greater Oklahoma City Chamber of Commerce for sponsoring this event.
ABOUT THE OKLAHOMA QUALITY FOUNDATION: The Oklahoma Quality Foundation is the only official program in Oklahoma that works to determine the level of an organization’s performance and in turn, provide public recognition to award recipients based on their level of accomplishment. It is patterned after the prestigious Malcolm Baldrige National Quality Award administered by the U.S. Department of Commerce and enables all Oklahoma companies and organizations access to apply for the national award via a local, versus out-of-state sponsorship entity.
The Oklahoma Quality Foundation’s mission is to help Oklahoma organizations improve results and become more competitive through performance excellence. The Foundation achieves this by administering the annual Oklahoma Quality Awards and examiner training program; providing learning opportunities through the Sharing of Best Practices Speaker Series, which informs stakeholders of the benefits of continuous improvement and performance excellence.
The Oklahoma Quality Foundation’s vision is to be recognized as a major contributor to Oklahoma’s economic prosperity by promoting quality standards and achievements. To learn more about the Foundation, please visit our website at www.oklahomaquality.com.
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