Are hidden inefficiencies costing you time, money, and causing unintentional friction for your customers?
In this hands-on workshop, you’ll learn how to uncover gaps and overlooked relationships in your customer experience, and make small, strategic fixes that create big impact.
No matter if you're a solopreneur, or large startup founder, you'll be able to uncover something new using the basics of the "Object Oriented UX" process.
This is a repeatable, process that you'll be able to do solo, with your team, over and over - always finding new insights. We'll do a mock project together and then apply to your own business. Note: This is not journey mapping or flows.
Key Takeaways:
• Find hidden gaps in your business – Walk away with a simple method to spot customer experience roadblocks before they hurt your business.
• Clarity to avoid siloing – Uncover how different parts of your business are connected in ways you might not have considered
• Spot potential pitfalls – Identify use cases of what could go wrong so you can prepare.
• Discover potential ideas for sales and marketing – Surface ways that you could offer additional value to your customers
Elena Haskins is a UX and Product Designer, and founder of Anele, a UX studio. Her experience lies within designing and strategizing B2B SaaS products across various industries including manufacturing, oil and gas, financial services, e-commerce, entertainment, cyber security, non-profits, and more.
popUP sessions are powered by our partners at Tulsa Tech.
Free for Gradient Members
$10 for Non-Members
